Enjoy Free shipping across our full range. Shop Now

Privacy Policy

Your privacy is important. This information explains how we comply with Australian privacy requirements.

PRIVACY POLICY

Introduction

Boundary Bend Wellness is committed to respecting your privacy and protecting your personal data. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

Boundary Bend Wellness means Boundary Bend Wellness Pty Ltd (ACN 622 856 428) and its affiliated subsidiaries (collectively referred to as “Boundary Bend Wellness”, “we”, “us” or “our”).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

PART ONE - Boundary Bend Wellness User Types

The first part of this Privacy Policy is divided into sections based on the way you interact with Boundary Bend Wellness’ websites. We have explained below what information we may collect from you, why we collect it and how we share it. This varies depending on whether you are a Website Visitor, Subscriber, Purchaser or Healthcare Professional.

WEBSITE VISITORS

You are a Website Visitor when you visit and interact with our websites, webpages, blogs and their respective contents at stoneandgrove.com.au.

What information we collect and why

Boundary Bend Wellness collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Wellness when you are not on one of its websites. 

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

We also collect information about the individual web pages or products that you view.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.  

How we share your information

We do not share your data with third parties for the purposes of third-party marketing or advertising. However, we use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

Please also visit the Sharing section and Behavioural Advertising section of this Privacy Policy below for more details about how we share your information.

SUBSCRIBERS

You are a Subscriber when you visit our website and subscribe to our newsletter.

What information we collect and why

Boundary Bend Wellness may collect certain personal information, such as your first and last name and email, when you subscribe to our email. By providing this personal information, we can send you information about our latest products, exclusive offers and other news about us. You can stop receiving our newsletters at any time by clicking ‘Unsubscribe’ at the bottom of each email.

Additionally, Boundary Bend Wellness collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Wellness when you are not on one of its websites. 

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your personal information

We do not share your personal data with third parties for the purposes of third-party marketing or advertising. However, we share your personal information to third-party services (such as Mailchimp) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s privacy policy for Contacts which can be found here.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Please also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

PURCHASERS

You are a Purchaser if you purchase one of our products or services off our website.

What information we collect and why

When you purchase or attempt to purchase a product off our website, Boundary Bend Wellness will collect certain personal information including your first and last name, shipping, and billing address along with your payment information (“Order Information”).

We use this Order Information so that we can fulfil your order, provide you with a tax invoice and updates on your order status, as well as shipping your order to you. We may also use this Order Information to screen our orders for potential risk or fraud, or to provide you with information or advertising relating to our products in accordance with the preferences you have shared with us. 

Additionally, Boundary Bend Wellness collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Wellness when you are not on one of its websites. 

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website). We may also collect this information to help us screen for potential risk and fraud.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

Our eCommerce stores are powered by Shopify and we share your personal information with them to enable you to purchase our products. Shopify do not use your personal information to independently market or advertise to you. However, it is important that you are aware of Shopify’s privacy policy for Customers which can be found here.

Our eCommerce store also offers an express checkout option where you can checkout using ShopPay, Google Pay and PayPal. If you choose to use the express checkout through one of these providers, you should be aware of their privacy policies which can be found here: ShopPay, Google Pay and PayPal.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

HEALTHCARE PROFESSIONALS

You are a Healthcare Professional if you register and access our Healthcare Professional Portal (“HPP”).

What information we collect and why

When you register an account for our HPP, Boundary Bend Wellness will collect certain personal information such as your first and last name, email address, profession and registration number and a password for your account.

We use this information to issue a unique username and password to you and to verify that you are a Healthcare Professional.

We collect and process this personal data to provide you with access to certain features within our HPP including CPD accredited webinars, patient resources, product guides and other online activities.

Additionally, Boundary Bend Wellness collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Wellness when you are not on one of its websites. 

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

We do not share your personal data with any third parties for the purposes of third-party marketing or advertising. However, we share your personal information to third-party services (such as Mailchimp) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s privacy policy for Contacts which can be found here.

Our HPP contains links to articles and news hosted on other websites that we do not own or operate. If you choose to click on these links, these websites may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Please also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

PART TWO – General

This part of the Privacy Policy applies to ALL users, regardless of your user type and how you interact with Boundary Bend Wellness websites.

SECURITY

Boundary Bend Wellness takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. All data is secured with strictly limited and controlled access rights.

SHARING

In addition to the description of how we may disclose your personal data for each user type, we may also disclose personal data as follows:

In addition, we may collect statistics about the behaviour of visitors to our websites and may display and share trend information publicly or provide it to others. This information is always shared in aggregated and anonymised form and we do not disclose personally-identifying information other than as described in this Privacy Policy.

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

DATA RETENTION

When we no longer need personal data, we securely delete or destroy it. Aggregated data, which cannot identify a device/browser (or individual) and is used for purposes of reporting and analysis, is maintained for as long as commercially necessary.

COOKIES

Boundary Bend Wellness use Cookies to improve your experience on our websites. A cookie is a small piece of data sent from a website and stored on your computer by your web browser and is used while you are browsing websites (“Cookie”). These Cookies help us keep track of your visits and activity on our websites. For example, a Cookie may remember your login details so that when you next visit our site, we will remember who you are. Cookies may also be used to remember what products you added to your cart. 

If you do not wish to have our Cookies placed on your computer, you should change your web browser settings to disable Cookies. You can also delete Cookies at any time. Please note that certain features on our website may not function properly without Cookies enabled.

YOUR RIGHTS

All users of the Boundary Bend Wellness websites have the following rights:

European Union Citizens

In compliance with the European General Data Protection Regulation (GDPR), the following rights apply to European Union Citizens:

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your rights set above, simply send us an email at privacy@boundarybend.com.

TERMS OF PURCHASE

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as Name, Email, and Postal Address) and Financial Information (such as Credit Card Number, Expiration Date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

ORDERING GOODS

The range of goods offered over the internet directly from Stone and Grove is sourced from Stone and Grove’s Australian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered.

Stone and Grove may change the prices published on this Site at any time. Prices of products placed in the ‘shopping cart’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Stone and Grove reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

PRICING

Product availability may vary between Australian retail stores and Stone and Grove’s website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government’s Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.

PAYMENTS

Payments can be made by Visa or Mastercard. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries.

DELIVERY

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide, Hobart, Perth and all regional areas within approximately 7 days. Stone and Grove cannot guarantee delivery times, including due to reasons beyond Stone and Grove’s control. All deliveries are made Monday – Friday via Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.

RETURNS

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.

This refund policy does not apply to goods which have been used, or damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Stone and Grove will not be responsible for parcels lost or damaged in transit if you choose not to insure.

To request a return or a refund, please email orders@stoneandgrove.com.au and ensure you include your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Australian Dollars and Stone and Grove will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Stone and Grove will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

CONTACT STONE AND GROVE

Stone and Grove is located at 8533 Murray Valley Highway, Boundary Bend, Victoria, Australia, 3599.

For any product related advice, please contact Stone and Grove at hello@stoneandgrove.com.au

JOIN OUR NEWSLETTER
Register here to receive all the latest news straight from the grove.